Orders & Delivery

Product Help

Policies

Quick answers

Do you charge VAT?

No — we’re not VAT-registered. Prices shown are final; no VAT is added at checkout.

What is the delivery time?

Royal Mail 48 Tracked: 2–3 working days. Upgrades (RM24 / next-day courier) are available at checkout.

How do I return an item?

Email support@rafyq.com with your Order #. We’ll send a prepaid UK return label for eligible returns.

Can I add a gift box?

Yes, select our Luxury Gift Box during checkout. It may upgrade shipping to Small Parcel.