We offer free standard UK delivery on eligible orders. Orders are carefully packaged and shipped using trusted delivery partners.
1. Order processing
Orders are usually processed within 1–2 business days after payment confirmation. During busy periods or promotions, processing times may be slightly longer.
2. Delivery services
We use reliable postal and courier services to ensure safe delivery of your jewellery. Delivery options and services may vary depending on the items in your order.
- Standard UK delivery – Free on eligible orders.
- Tracked delivery – Used for most orders to provide delivery confirmation.
3. Delivery times
Estimated delivery times start once your order has been dispatched:
- UK Standard Delivery: 2–4 business days
Delivery times are estimates and may be affected by factors outside our control, such as weather conditions or courier delays.
4. Delivery charges
Standard UK delivery is free on orders over £20. Any applicable delivery charges will be clearly shown at checkout before you complete your purchase.
5. Packaging
Items are securely packaged to protect them during transit. Gift packaging is available as an optional paid service and may affect packaging type and delivery method.
6. Missed or delayed deliveries
If your order is delayed or has not arrived within the expected timeframe, please allow a short additional period for delivery before raising a query.
For delivery-related issues, please contact us through your RAFYQ customer account or via the Contact Us page.
7. Incorrect delivery details
Please ensure that your delivery address is correct when placing your order. RAFYQ Jewels cannot be responsible for orders delivered to an incorrect address provided at checkout.
8. International delivery
At this time, we primarily deliver within the United Kingdom. Any future international delivery options will be clearly communicated on our website.