We use your information to process orders, deliver your items, provide customer support, and improve our service. We do not sell your personal information.
1. Who we are
RAFYQ Jewels Ltd (“RAFYQ Jewels”, “we”, “us”, “our”) operates this website and is responsible for your personal data (the “data controller”).
Registered Office: 5 South Charlotte Street, Edinburgh, EH2 4AN
2. What information we collect
Depending on how you use our website, we may collect:
- Contact details (such as name, email address, phone number).
- Order details (such as delivery address, items purchased, order history).
- Payment information (payments are handled securely by our payment providers; we do not store full card details).
- Customer support information (messages you send via forms or email).
- Device and usage data (such as IP address, browser type, pages viewed, and cookies).
3. How we use your information
We use your personal information to:
- Process orders, take payment, and deliver items.
- Provide customer support and respond to enquiries.
- Prevent fraud and keep our website secure.
- Improve our website, products, and customer experience.
- Send service messages (for example, order confirmations, shipping updates).
- Send marketing messages where you have given permission, and you can opt out at any time.
4. Legal bases for processing (UK GDPR)
We process personal information under one or more of these legal bases:
- Contract (to fulfil your order and provide our services).
- Legitimate interests (to operate, protect, and improve our business and website).
- Legal obligation (to comply with tax, accounting, and other legal requirements).
- Consent (for certain marketing communications and non-essential cookies, where required).
5. Cookies & analytics
We use cookies and similar technologies to run our website, remember your preferences, and understand how visitors use our site. Some cookies are essential for the website to function.
You can manage cookies through your browser settings. Where required, we will request consent for non-essential cookies.
6. Who we share information with
We share personal information only when needed to run our store, process payments, and deliver your items. This may include:
- Shopify (our e-commerce platform provider).
- Payment providers (to process transactions securely).
- Delivery partners (to ship your order, such as postal and courier services).
- Service providers (website, analytics, fraud prevention, and customer support tools).
- Authorities where required by law.
7. International transfers
Some of our service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, such as contractual protections and recognised transfer mechanisms.
8. How long we keep your information
We keep personal information only as long as necessary for the purposes set out in this policy, including legal, accounting, or reporting requirements. For example, order information may be retained for tax and audit purposes.
9. Your rights
Depending on your location and applicable law (including UK GDPR), you may have rights to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (where applicable).
- Object to or restrict certain processing.
- Request a copy of your information (data portability).
- Withdraw consent for marketing at any time.
To exercise your rights, please contact us using the contact options on our Contact Us page.
10. Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Children
Our website is not intended for children and we do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will post the updated version on this page and update the “Last updated” date above.
13. How to contact us about privacy
For privacy-related questions, please contact us via our Contact Us page.